Contact Us

Got a question about one of our sweepstakes casino reviews, spotted something that needs updating, or just want to flag a new platform we should look at? We're glad to hear from readers, and this page explains the best way to reach us and what we can (and can't) help with.

How to reach the Sweepstakes team

The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods when we're updating our list of sweepstakes casinos or checking a new operator's terms.

When you write in, it helps to include:

• The name of the sweepstakes or social casino your question relates to, if any
• Whether your question is about game selection, redemption, eligibility, or something else on the site
• Any screenshots or details if you're reporting an error on one of our pages

What we can help with

We cover sweepstakes casinos and social casinos — platforms that let players enjoy slots, table games and other casino-style titles using a promotional dual-currency model rather than traditional real-money wagering. We're happy to hear from readers on:

• Corrections to details on our reviews, such as an offer, a rating, or a listed feature
• Suggestions for sweepstakes casinos we haven't covered yet
• General questions about how the sweepstakes model works, including Gold Coins versus Sweepstakes Coins
• Feedback on our comparisons and how we present them

What we can't help with

We're an independent review and comparison site, not the operator of any casino listed here. That means a few things are outside what we can do for you:

• We can't access, verify, or make changes to your personal account on any sweepstakes casino
• We can't process redemptions, refunds, or resolve billing disputes — those sit with the operator's own support team
• We can't confirm identity verification (KYC) status or speed up a redemption request
• We can't give legal advice on whether a specific platform is permitted in your state

For any of the above, the fastest route is the support contact listed directly on the sweepstakes casino's own site, usually found in its help centre or footer. Each operator sets its own redemption thresholds, verification steps and processing times, and only they can act on account-specific issues.

Reporting a concern about play

If you or someone you know is struggling with time or money spent on casino-style games, sweepstakes or otherwise, please see our Responsible Gambling page for resources and guidance. Sweepstakes casinos are generally intended for adults aged 18 or over, with some operators setting a higher minimum age of 21, so this page is also a useful reference if you have questions about age requirements.

Before you write in, a few things to know

A quick note on how we approach coverage, since it often answers common questions before you need to send one:

• Availability of any sweepstakes casino varies by state, and some states restrict or exclude certain operators — always check the platform's own terms for your location
• Legitimate sweepstakes casinos generally let you play for free, with no purchase necessary, and typically offer an alternative method of entry alongside any coin packages
• Ratings on this site are editorial judgements based on our own research, not customer-review scores, and they're never influenced by commercial partnerships
• You can read more about who we are and how we work on our About Us page, and our full site terms are set out in our Terms and Conditions

If your message concerns a redemption, deposit, or account issue on a specific platform, contacting that operator directly will almost always get you an answer faster than writing to us. For everything else — feedback, corrections, or general questions about how sweepstakes casinos work — we're happy to hear from you at the email address above.